FAQ

Frequently Asked Questions

Why concierge medicine?


Would you like to stop waiting 45 minutes on the phone to speak to a receptionist? Would you like to see your doctor today rather than wait two weeks for a “next available” appointment? Would you like to spend more than 7 minutes with the doctor at your visit? Would you like your doctor to have time to really listen and evaluate every aspect of your heathcare needs? If you have answered Yes to any or all of the above, then concierge medicine is what you are looking for.

Concierge medicine is an innovative approach to medical care that restores the integrity of the physician-patient relationship. Rather than forcing doctors to rush through thirty appointments every day, the concierge approach allows physicians to focus all their attention on patients by providing the highest standards of personalized service and care. concierge medicine provides the convenience people need and the quality of care they deserve.




How does concierge medicine work?


Patients pay an annual fee, and in return, have access to a personal physician 24-hours a day, 7 days a week. Dr. Yael Vidal becomes a partner in your healthcare and focuses on proactive disease prevention with a “whole body and person” approach. In other words, your physician gets to know you and your family as well as your interests and activities, your goals, and any and all factors that play a role in your overall health and well-being.




What is included in the annual membership fee?


Your annual fee includes the personalized services and medical care provided by Dr. Yael Vidal and her staff, including an annual executive physical exam (including labs), same-day / next day sick visit appointments, frequent follow-up visits, prescribing required medications and their required refills, unhurried comprehensive appointments, referrals to MRI / CT / Ultrasound and imaging services, and addressing any medical concerns that you wish to discuss with Dr Vidal on a regular basis. Further included are phone and email consultations with Dr. Vidal, as well as direct access to Dr. Vidal's mobile phone for after hours and urgent medical issues or medical concerns.




What is the annual membership fee?


The annual membership fee starts at $3,000, depending on the medical complexity of the patient; paid at the time of signing a contract. We accept personal checks; 3% credit card processing fee is added if paying by credit card. We will be happy to further discuss with you in a free meet-and-greet.




Do I still need my health insurance?


Dr Vidal will bill your Health Insurance for office visits and medical services rendered during each visit. However, patients will not be billed for co-pays or insurance co-payments. Your Health Insurance will be used to cover office visits with Dr Vidal as well as other healthcare needs such as prescriptions, hospitalizations, laboratory tests, imaging studies, and medical care from specialists.




Who is this Medical Concierge service suitable for?


If you are looking for an unparalleled, reliable and experienced board-certified internist in Juno Beach, this Medical Concierge service is for you. If you live in Juno Beach, Jupiter or Palm Beach Gardens, and are looking for a trustworthy and knowledgble doctor, Vidal Medical Concierge is for you. If you live in West Palm Beach or in other areas in Palm Beach County, and you are looking for a recommended, caring and professional personal physician, Vidal Medical Concierge is for you. Call Dr Vidal today for a complimentary Meet and Greet.




In which hospitals does Dr. Yael Vidal have privileges?


Dr. Yael Vidal has privileges in Jupiter Medical Center.




Does Vidal Medical Concierge offer COVID-19 Testing?


Yes, Vidal Medical Concierge offers COVID-19 Antibody testing, COVID-19 Rapid Antigen testing with results in 15 minutes, and COVID-19 PCR testing with results in 48 hours.




Does Vidal Medical Concierge offer Labs in the office?


At Vidal Medical Concierge labs can be drawn in the office during a patient visit or consultation. Easy, accessible and convenient for patients looking for a full service Concierge practice with Dr Yael Vidal.




How does Vidal Medical Concierge differ from a traditional medical practice ?


Concierge is the key word when comparing Vidal Medical Concierge to a regular medical office in the Juno Beach, Jupiter or Palm Beach Gardens area. Dr Yael Vidal offers white-glove medical car to her patients, with prompt response from Dr Vidal herself or her staff. Phone calls are immediately answered and patients can be seen on the same day if requested or necessary. Dr Yael Vidal is available 24 hours a day, 7 days a week for emergency medical situations, consultations or medical advice. At Vidal Medical Concierge, Dr Yael Vidal spends as long as needed with every patient, to ensure all medical treatments are fully understood by the patient and all questions are answered. Traditional medical offices usually have a 1-3 months wait for appointments, and the physician spends at most 10-15 minutes with the patient at each visit. At Vidal Medical Concierge, Dr Yael Vidal spends as long as necessary with each patient to ensure patient satisfaction and exceptional medical care is provided.




Is there a limit to the number of patients Vidal Medical Concierge accepts?


Vidal Medical Concierge limits the number of patients accepted to the practice to ensure each patient is taken care of exceptionally well at all times.




Does Vidal Medical Concierge offer Rapid Antigen COVID-19 Testing?


Vidal Medical Concierge offers patients with COVID-19 Rapid Antigen testing with results in 15 minute. This allows patients to confirm a suspected diagnosis without the typical wait time needed to process the test in a lab.